Shipping policy
📦 Shipping Policy
Order Processing Times
All orders are processed within 2-4Â business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been shipped.
During peak periods (such as sales, holidays, or new product releases), processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after dispatch):
- Standard Shipping (Australia): 2–8 business days
- Express Shipping (Australia): 1–4 business days
Delivery times are estimates only and may vary depending on your location and the carrier.
Shipping Providers
We use reputable Australian carriers such as:
- Australia Post
- Other trusted courier services depending on your location and order size
Tracking information will be provided once your order has been dispatched.
Pre-Orders & Backorders
If your order contains a pre-order or backordered item, your entire order may be held until all items are available.
If you would like items shipped separately, please contact us prior to placing your order.
Incorrect Address Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us, additional shipping charges may apply to resend the item.
International Shipping
International shipping may be available to selected countries. Shipping times and costs will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or import fees that may apply.
Contact
If you have any questions about your order or shipping, please contact us at:
info@coffeeanddice.com.au